Lỗi photoshop could not complete your request because of a program error

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If Photocửa hàng seems lớn be fighting you at every turn, and you keep getting told that it "could not complete your request because of a program error," here"s how khổng lồ fix some common problems to lớn help get it running smoothly again.

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Maybe it happened suddenly after an update, or perhaps it"s been happening for a while now. You go khổng lồ open a tệp tin in Photoshop, but instead, the program spits out an error that reads, "Photosiêu thị could not complete your request because of a program error." If this sounds familiar, don"t worry — you"re hardly alone. As it turns out, plenty of users have noticed this problem cropping up in recent years.

One of the most frustrating parts of this error is that it is entirely nondescript, and doesn"t really tell the user anything. As it turns out, it can be caused by one — - or more — of several problems.

Conflicting settings and customizationsOutdated version of PhotoshopInsufficient GPU resourcesGPU instabilityCorrupted program files

The error can occur on any Mac but seems to happen more often on a Mac that runs macOS Catalina or macOS Big Sur. This problem is also not chất lượng khổng lồ macOS, either — as it turns out, Windows users are suffering too.

For both Windows & macOS users, the error often occurs when users attempt khổng lồ create a new tệp tin or open an existing one. However, some users note that it has happened when performing certain functions in Photocửa hàng, such as merging layers or applying filters, as well.

The problem is so common, in fact, that many people have learned to lớn live sầu with it, assuming that it"s just part of the way Photocửa hàng functions now.

You can tell things are bachồng to normal because Photoshop is giving me the "Could not complete request due lớn a program error" message again

— Erik of the Web (

Fortunately, it doesn"t have sầu to be that way. For macOS users, we"re here to show you some of the most common solutions to lớn this problem, as well as explain what causes them.

If you see the issue crop up when you need to open or create a new tệp tin, restarting your Mac should be enough khổng lồ solve the problem, albeit temporarily. This is only a quiông xã fix, & when you get a chance, you should take the time khổng lồ try some of the solutions listed below.

Below are several fixes that could eliminate the problem, especially if you"re running an older machine.

Chances are, you probably already know if you meet the minimum requirements for Photosiêu thị or not, but it never hurts to lớn make sure.

ProcessorIntel processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or laterSame as minimum
Operating SystemmacOS Mojave sầu (version 10.14) or latermacOS Big Sur (version 11)macOS Catalimãng cầu (version 10.15)
RAM8 GB16 GB or more
Graphics CardGPU with Metal support2 GB of GPU memoryGPU with Metal support4 GB of GPU memory for 4k displays and greater
Hard disk Space4 GB of available hard-disk space; additional space is required for installationSame as minimum

Adobe Photocửa hàng can be a bit fickle, and one of the best ways you can keep it running smoothly is to make sure that you are running the most current version of Adobe Photocửa hàng. The easiest way khổng lồ vày that is khổng lồ utilize the Adobe Creative Cloud app, which you likely have used khổng lồ install Adobe Photosiêu thị.

Cđại bại PhotoshopOpen Adobe Creative sầu CloudIn the sidebar, clichồng All AppsVerify that Photosiêu thị is up to lớn dateIf it isn"t, cliông xã UpdateRestart your Mac

The Generator plugin allows users lớn create image assets in real-time as you work, avoiding the need to lớn copy, slice, và export each layer manually. Unfortunately, sometimes the Generator can cause Photocửa hàng lớn behave sầu erratically, especially on systems with older GPUs.


Open PhotoshopIn the top menu bar, click PhotoshopClichồng PreferencesCliông chồng Plug-InsUnkiểm tra Enable GeneratorCliông chồng OKRestart Photoshop

If you"ve sầu changed your Cađậy levels in Photocửa hàng, you may have sầu put undue strain on your graphics processor — most notably if your Cađậy is mix to 1. Resetting them to lớn the default can help eliminate issues.


xuất hiện PhotoshopCliông chồng Photoshop in the top menu barClichồng PreferencesCliông chồng PerformanceSet Cabịt Levels to 4Click OKRestart Photoshop

GPU acceleration can make Photosiêu thị run better on newer systems, but when enabled on older systems can cause instability, preventing the program from creating or opening new files.


mở cửa PhotoshopCliông xã Photoshop in the top thực đơn barCliông xã PreferencesCliông xã PerformanceUncheck Use Graphics ProcessorCliông xã OKRestart Photoshop

If this fixes the problem, you may be able to re-enable GPU acceleration & use a less intense drawing mode, which allows you to lớn take advantage of GPU acceleration but is not as physically demanding on your system.

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mở cửa PhotoshopIn the top menu bar, cliông xã PhotoshopClick PreferencesClichồng PerformanceCheông xã Use Graphics ProcessorCliông xã Advanced SettingsIn the dropbox that appears, select Basic or Normal, & then cliông xã OKClick OKRestart Photoshop

The easiest & most effective way to lớn rephối Photoshop"s preferences is khổng lồ remove sầu the user preference folders & force Photocửa hàng to recreate them upon the next launch. This will rephối your preferences, which may be annoying, but is likely to lớn fix any user-error-caused issues.


Quit Photoshopxuất hiện FinderIn the top thực đơn bar, clichồng GoClick LibraryNavigate & enter the folder named PreferencesLocate all labeled Photocửa hàng SettingsDrag these folders khổng lồ your Desktop, if you wish to bachồng them up, or the Trash if you decide not toRestart your Macxuất hiện Photoshop

There are a couple of uncomtháng situations that we"d like lớn address in this tip as well. This includes those who have kept the same install across the 32-bit to 64-bit change introduced with macOS Catalimãng cầu and those running pre-Creative Suite versions of Adobe Photoshop.

If you haven"t reinstalled Photoshop since switching from Mojave to Catalina or Big Sur, you may be able lớn save sầu yourself plenty of problems by simply deleting và reinstalling Photosiêu thị. As it turns out, the jump from one operating system to the next can cause some settings issues. If you"ve got the time và effort khổng lồ do this, it may be worth trying out first.

If you are running Photosiêu thị CS6 or earlier, odds are, there"s not much to lớn be done for your program. Photoshop CS6 was released in 2012 và was sunset in năm 2016. Photocửa hàng CS6 is a 32-bit program, so anyone running any macOS operating system from Catalina forward wouldn"t be able lớn use it anyway. There have been some savvy macOS Mojave users that have managed lớn install và keep Photoshop CS6 running on their machines, though, so it is possible — at least for now.

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